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The Partner system must have all the Same Ticket Groups, Status, Categories, Ticket Types, etc as the Admin system
Two Ticket Priorities are required for each Branded owner. (Escalate to Admin, and Escalated) Replace the Name of the Admin system to reflect the correct name
A Ticket Extended Attribute called SyncTicketID with a type of Text is required on Each Branded Owner
Custom Code script is required. (Request from LogiSense as this may be specific to your system)
Two Actions are required Ticket.Create and Ticket.Update scripts are required. Replace the Escalate to Admin with the above Priority
Required in the Adminportal/bin and Event Service Bin is the EngageIPWebServicesAPI.dll file
Create ServerType called EngageIP and add 2 Profile Questions (Required) Called Username and Password
Add a Server with an address of Admin system (IP or Hostname) http://ipofAdminsystem/adminportal/webservice.asmx asmx fill in the Username/Password for the remote Server. The Name of the server should be 'Remote Webservice'
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