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Account level contracts have been added which allow multiple packages on an account to be associated with a single contract. This feature includes support for automatic renewal of the contract, a threshold control which determines if cancelation charges are applicable and the ability to apply a minimum invoice charge. See the Contract Configuration and Usage article for more information
Ticket Transitions have been added which allow you to setup tickets to flow through a process (for example a new service order procedure). Once configured you can simply use a Next button to transition a ticket to the next phase, automatically updating the ticket status and the group or individual user who is assigned to take action on the ticket. See the Ticket Transitions article for more information
Added support to bill only usage (separate from package billing) to a particular parent account, sub account or owner. See the User Invoicer article for more information
Added Inclusive taxing support in EZtax integrated systems. By adding the 'Inclusive Taxes' Component to a Service on the Setup tab you will set taxes to be calculated within the price of the specified Service. See the EZtax Configuration article for more information
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Added a 'Capture Pre Auths' option to the Bill Run configuration. This feature allows checks to be made for outstanding payment authorizations and capture the invoice balance against the latest authorization. See the Bill Run Configuration article for more information.
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Added the ability to perform One-off Echeck Payments and One-off Credit Card Token Payments from the Tools tab
Expanded the functionality of Invoice Discounts so that tiered discounts can be applied based upon the volume of specified services on an account. See the Invoice Discount Component article for more information
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Modified the user-package upgrade process so that profile questions of type password are not shown in plain text on the user-package upgrade page
Fixed an issue with user-package upgrades where previously canceled optional services were being added to the upgraded user-package [ticket:96092]
Fixed an issue where child profile questions set as hidden were displaying profile answers on accounts
Fixed an issue with profile questions being flagged as mandatory on child accounts when they are not mandatory fields at the parent account level
Fixed an issue with the EngageIP Texas Tax integration where taxes were not being calculated during user-package cancellation [ticket:96623]
Added the EngageIP Option 'DonotReturnEquipmentOnCancelOverride' which if enabled will override removing equipment and sending it to RMA on package cancellation
Fixed an issue where child profile questions with default values were inheriting profile answers from the parent account and not being displayed on the child account
Added the ability to configure the polling frequency for Jobs in the Job Queue. For configuration instructions see the EngageIP Windows Services KB article
Developer Notes
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