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Populate the fields above with the ticket values you desire. See the Ticket Overview article for descriptions of the above fields.
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Select the email message to send to the user when the 'days since first decline' value is reached. Click the plus icon to add a new message on the fly. For more information on creating email messages see the Bulk Emailing article.
Set User Status
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Enter the User/Account Status you wish to switch the user to when the 'days since first decline' value is reached. For instance 'Disabled'. If you need to add or edit account statuses in EngageIP see the Managing Account Statuses article for instructions.
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