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Steps: to add a pattern, go into the GeoTree (Setup -> GeoTree), first decide where the pattern is located and go to that location in the GeoTree, i.e., select a Continent, Country, State, Category, etc. as needed until you are at the correct level. Check to see if the pattern exists in the tree, if not click the Add button at the right bottom of the page to add the pattern. After the pattern is saved, reprocess the UDR Exceptions to rate the missed records. See GeoTree Configuration for more information on modifying the GeoTree. Once we are sure the pattern is not missing, we need to assure the UDRLocation for this pattern is covered with a rate
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If you want not to bill cancelled User Usage, then that user's Owner must have OwnerParentAccountBillingType = Bill Accounts OR Bill Accounts Using Invoicer Taxes OR Owner of that user must be in Cancelled State.