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1. Backup the databases (Note: that these may not be named as below, but in most cases are):

   • Boss

   • EngageIP Master

   • Bosscollector

2. Copy the databases to the new server

3. Restore the databases with the same names

4. Create the database user account

   • Make sure to login to SQL studio management with this account to confirm that access permissions are adequate

5. If the IP address is to be the same, no registry or connection string updates are required

6. Copy any usage directories over for telecom usage importing

7. Install the Event Manager service and EngageIP Billing service if required. In the case of a clustered environment, see Installing Clustered Services

8. Reset IIS on the webserver

9. Confirm you can login to the AdminPortal

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