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The below xml will import a base set of preconfigured categories and sub categories which can be tweaked for use as needed
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<ticketcategorysubcategories> <ticketcategorysubcategory name="Excessive Traffic Warning" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Account Services"/> <ticketcategorysubcategory name="General Inquiry" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Account Services"/> <ticketcategorysubcategory name="Information Request" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Account Services"/> <ticketcategorysubcategory name="Referral Notes" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Account Services"/> <ticketcategorysubcategory name="Service Plan Modification" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Account Services"/> <ticketcategorysubcategory name="Account Suspension" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Accounting"/> <ticketcategorysubcategory name="Adding Charges" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Accounting"/> <ticketcategorysubcategory name="Adding Credits" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Accounting"/> <ticketcategorysubcategory name="Billing Information Verification" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Accounting"/> <ticketcategorysubcategory name="Customer Complaint" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Courtesy and Quality"/> <ticketcategorysubcategory name="Follow up" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Courtesy and Quality"/> <ticketcategorysubcategory name="Quality Control Call" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Courtesy and Quality"/> <ticketcategorysubcategory name="Bad Debt" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Disconnect"/> <ticketcategorysubcategory name="Churn" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Disconnect"/> <ticketcategorysubcategory name="Competitive Loss" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Disconnect"/> <ticketcategorysubcategory name="Contract Transfer" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Disconnect"/> <ticketcategorysubcategory name="Out of service Area" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Disconnect"/> <ticketcategorysubcategory name="Defective Router" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Email Support" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Equipment Configuration" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Interference Issues" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="New Router Setup" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Power Supply Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Radio Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Router Factory Reset" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Router Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Signal Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Slow Internet" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Temporary Upgrade" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Their Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Tower Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Helpdesk"/> <ticketcategorysubcategory name="Incomplete" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Installation"/> <ticketcategorysubcategory name="Requested" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Installation"/> <ticketcategorysubcategory name="Successful" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Installation"/> <ticketcategorysubcategory name="Unsuccessful" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Installation"/> <ticketcategorysubcategory name="Follow Up" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Incomplete" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Maintenance" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Relocate" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Repaired" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Requested" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Tower Issue" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> <ticketcategorysubcategory name="Upgrade" ticketcategory="/Owner=Logisense Corporation/TicketCategory=Service Call"/> </ticketcategorysubcategories> |
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