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Column headings which describe the data within the column
Column headers links which are links to the sort / filter window. An arrow (beside
[glossary_exclude]Owner[/glossary_exclude]' in the image to the right) shows how the report is sorted
(ascending/descending). In the example, the Owner column is sorted ascending. If you click the Owner link on the report once again, you will see the sort / filter window (shown on the image to the right) allowing you to switch the sorting to descending (Biggest First) . Clicking on any of the other column header links will allow you to sort the report / list by that column ascending or descending as required. Note: Where invoice names exist, the sort is alphabetic even if you are not using invoices names with letters.
Filter which as shown above appears when you click a Column header link, allows you to filter (search) by that value entered into the textbox. E.g. If you want the report to show a specific owner, enter that owner name in the filter box and hit 'Enter' and the report will filter by that owner. See the Filtering Reports section below for more information on using filters.
Tool Links - the tools on the right hand side perform various actions on the data present in the report.
View - this provides filtering functionality and the ability to hide columns. Hiding a column
removes the column from view and will also initiate summarization. If for example you remove a
unique column, such as User in the case below, the report will then try to summarize any
outstanding unique data and collapse the report to its lowest common denominator. The Save
Current View option lets you save and use the customized view as the standard view each time
the report is loaded. See the Filtering Reports section below for more information on using the
View tool.Email - this option allows you to email a pre-canned email message from the email messages
configured in EngageIP to the users listed or linked to in the report. If you want to email a subset
of users, filter them until you have a list of the customers needed, then click email, select the
message and click send. The email will be sent to the contact as specified when contact
information was setup for each customer. If the contact specified does not exist, EngageIP will
attempt to email the billing contact if an email address exists for that contact.SMS - this option allows you to send an SMS to every user listed in the report view, or subset of
users if filters are applied. Note: before you can send SMS messages you must configure an SMS
Gateway, see the guide SMS Gateway Configuration for instructionsExport - this option provides the ability to export data into XML or CSV, the file by default will be
called export.xml/export.csv.Print - this provides the ability to print the selection, or results of the report. First filter the report
as needed to get the desired data set, then click print to provide print options for the data set
returned.Page Links at the bottom of the report allow navigation of the result set. You can click to the next page, or click a page number to jump to a specific page.
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Reports can be filtered in two ways, by clicking on the column header and using the basic filter for that particular column as described above or by clicking the 'View' link on the top right side of any report or list. When a column is filtered, a filter icon will now display on the column that has been filtered as shown next to "Priority" in the image below:
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The view window as show below allows filtering by many columns at once. In that example screenshot below, a filter (search) is entered to return all 'Full Name's' that include 'Bob' in them, and for all accounts that have a status of 'Enabled'. Notice those items are filled in. You can enter filtering data in one or more of the text boxes and the report will be sorted based on that criteria. To filter for more then one item or name in a text box, you can separate the values by a semicolon (i.e.: bob;jane;harry). To exclude data in the report you can use an exclamation mark. For example, if I want to exclude Bob from the report and show all others, I could enter '!Bob'.
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The Reset View link will appear after you filter a report or list
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Clicking on Reset View will return the list back to your saved default or if there is no saved default, to the system default for the report
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