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  1. Reinstall MSSQL, assign the same SA username and password or create the user that was used previously again with the same password and permissions

    • See the related article specific to the service area configuration for MSSQL 2005

  2. Install IIS

  3. Run the EngageIP installer, install it to the same location as was previously installed. Follow the knowledge base article for installing EngageIP

    • Paste the backed up copy of the EngageIP Billing directory over top the newly installed directory so that all customization, usage directories etc. are back in place

  4. Restore the exported Registries as listed under the assumptions

  5. Restore the backed up databases over top the new databases on the SQL server

  6. Configure any scheduled tasks that may have existed related to EngageIP 8 modules or integrations including (if previously a scheduled task):

    • Quickbooks Exporter

    • Telecom Importer and Rater

  7. Start EngageIP Services

    • EngageIP Billing

    • EngageIP Event Manager

  8. Review the Configuration link in the AdminPortal, it will list whether the services are successful and provide information on particular issues relating to the configuration of EngageIP

  9. Confirm that RADIUS authentication is working and access to AdminPortal is available

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