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Tax Codes are configured in Setup / Finance / Taxes / Tax Codes

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Tax Scenario: Applying a single VAT tax to all transactions and an additional service specific tax to service specific transactions for all accounts within a particular country:

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  • Account Tax Categories: account tax categories are useful when you need to tax accounts differently based on an account categorization scheme (e.g. residential, business). In order to apply taxes using account tax categories the account tax category must be set on one or more tax codes and accounts must be configured to be under the account tax category (Account / Overview / Settings / Taxes screen)

  • Service Tax Category: service tax categories are similar to account tax categories except that they are configured on services in the product catalog vs. being set at an account level. Service tax categories are also configured on tax codes in order to specify that the tax codes (and therefore the tax rates) are only applicable to a particular service or services

  • Contact Addresses: addresses on account contacts are evaluated when determining a tax code to use. Specifically, the service contact's address, followed by the billing contact's address (if the service contact address does not exist and the billing contact has been configured for taxation). The contact's address details are compared to location details in tax codes to find the best matching tax code to use

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The information in this panel reflects the currently selected tax code. From here you can change tax code details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).

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