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Counting Rules are configured in Setup / Product Catalog / Package / Counting Rules |
Guides In this article:
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The References tab indicates where the counting rule is configured in the system.
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Guides
Adding Counting Rules
Under the Counting Rule heading on the left click the
icon
Under the Counting Rule heading on the right enter the counting rule details (see the edit counting rule panel section for details on each field)
Depending on what you have selected in the Applies To field click on either the Package(s) or Service(s) tab
At the bottom of the tab click in either the Select Package or Select Service field
Type the name of the package/service you wish to count and if applicable the frequency and statuses you wish to count (e.g. Package 1, monthly frequency, only billable and pre-active statuses)
Repeat the process to add additional packages/services to be counted
Click Save
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Editing Counting Rules
Under the Counting Rule heading on the left click the rule you wish to edit
Under the Edit Counting Rule heading on the right modify the rule details (see the edit counting rule panel section for details on each field)
Depending on what you have selected in the Applies To field click on either the Package(s) or Service(s) tab
To remove a package/service click the
button next to it and then click
. The package/service will be crossed out in orange text, this indicates that it will be removed when you click the Save button
To add services or packages to the rule refer to the steps in the Adding Counting Rules guide
Click Save when finished making changes
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Deleting Counting Rules
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Note: Counting rules that are configured on package frequencies or rates are in use and cannot be deleted. In order to delete a counting rule in use, first determine which entities are configured with the rule using the 'References' tab and then edit those entities to no longer use the rule. |
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