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Service Transitions are configured in Setup / Product Catalog / Service / Service Transitions |
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Service transitions allow you to charge a fee when a service transitions changes from one status to another (e.g. pre-active to active). When configuring package frequencies configuring package frequencies you can setup transition charges based on the transitions you create, for instance applying installation fees, activation fees or re-activation fees as service statuses are changedadd service transitions and specify a transition charge for any recurring charged service configured on the package (e.g. apply a $50 reactivation fee when ‘Service X’ goes from ‘Suspended’ to ‘Active’ status).
Transition charges can only be configured on recurring charged services, fees or other one-time charges on price frequencies cannot be configured with transition charges.
Prerequisites
Service statuses need to be configured before service transitions can be setup.
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The information in this panel reflects the currently selected service transition. From here you can change transition details (fields will display a red left border if a value is required and purple text if the field is read-only and cannot be modified).
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